Home+ Mobile App: Selected Work
Designing key experiences across the resident journey.
Progress Residential • 2026
Move-In Experience
Project Overview
Role
UX Lead Designer
Collaborators
1 Digital Communications manager / copywriter, 1 graphic designer, business solutions, engineering
Responsibilities
UX strategy, user flows, interaction design, UI design, & developer handoff
Challenge
Move-in communications were primarily handled through email. With the addition of the Home+ mobile app, there was an opportunity to bring essential tasks, deadlines, resources, and support into one cohesive move-in experience.
Solution
Design a native move-in experience that guides residents through their transition into a Progress home, including a task checklist, important deadlines, move-in day information, and access to support, with a seamless transition into the resident experience on move-in day.
Designing under a tight deadline
Originally planned for an external partner, the Move-In Experience was unexpectedly transitioned to our internal team, creating an accelerated timeline for design and delivery.
The Digital Communications Manager and I worked closely together to bring this experience to life, navigating evolving requirements, refining content, and making critical design decisions.
With just three weeks between kickoff and developer handoff, the project required rapid decision-making, cross-functional collaboration, and an expedited approval process. Requirements continued to evolve as we uncovered technical constraints and clarified business needs, requiring us to adapt quickly throughout the design process.
The Checklist Experience
One of the most important UX decisions was determining how residents would navigate their move-in tasks.
An early proposed approach involved progressively revealing tasks to avoid overwhelming residents. However, because these tasks were not sequential and could be completed in any order, I advocated for a traditional checklist that provided visibility into all responsibilities upfront.
This approach gave residents greater flexibility to plan around their move-in date, understand upcoming deadlines, and prioritize tasks according to their needs.
I explored two visual approaches for this before aligning with stakeholders on the final design.
Navigating complex use cases
Beyond the primary checklist, several scenarios required additional consideration:
Manual task completion: Clearly communicating that residents needed to mark tasks complete themselves, rather than relying on automatic status updates.
Time-sensitive tasks: Establishing visual indicators and warnings for approaching deadlines, particularly move-in funds, which could delay move-in if left unpaid.
Incomplete tasks: Determining how outstanding responsibilities should appear when a resident reaches their move-in date.
Home-to-home transfers: Accommodating existing residents who needed access to both their current home and their upcoming move-in experience.
Transitioning to the resident experience: Opting for an automatic transition rather than requiring residents to initiate it manually, reducing unnecessary friction on move-in day.
These considerations helped shape the final experience, which required detailed user flows to account for the various scenarios and edge cases. To support developer handoff, I documented these flows in Figma, visually connecting screens and interaction states to clearly communicate how the experience should function.
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Launch & Early Results 🚀
The Move-In Experience launched initially in the Arizona market, introducing a centralized way for new residents to manage their move-in responsibilities.
Early engagement data provided an initial look at how residents were interacting with the experience.
First 30-day reporting period
142 future residents received the experience.
99 clicked the CTA to pay their move-in funds.
68 completed the inspection step.
41 completed all checklist items, representing a 29% completion rate.
Most recent 7-day reporting period
25 future residents received the experience.
15 clicked the move-in funds CTA.
20 completed the inspection step.
15 completed all checklist items, representing a 60% completion rate.
The latest weekly completion rate was more than double the previous week's reported 26%. While these early results are encouraging, additional data will help establish longer-term engagement patterns and identify opportunities for improvement.
Looking Ahead 🔭
Following launch, additional requirements and app updates have resulted in several fast-follow improvements.
As the experience expands beyond Arizona, I plan to continue evaluating resident engagement, checklist completion, and opportunities to reduce friction throughout the move-in journey.
Future reporting will provide more meaningful comparisons over time and help inform further UX improvements.
Smart Home Redesign
Project Overview
Role
UX Lead Designer
Collaborators
1 Digital Communications manager / copywriter, 1 Director of Home Technology Product, Rently, engineering
Responsibilities
UX strategy, user flows, interaction design, UI design, & developer handoff
Challenge
The existing Smart Home experience is powered by Rently, a third-party provider, and lacks visual consistency with the rest of the Home+ mobile app. Additionally, residents frequently express frustration with the experience due to an unintuitive interface and performance issues.
Solution
Take a phased approach to redesigning the Smart Home experience, initially prioritizing visual consistency with the Home+ mobile app while preserving much of the existing functionality. Introduce targeted UX improvements where feasible, allowing time for further research and evaluation of technical constraints.
Information Architecture
Before beginning the redesign, I mapped out the existing Smart Home experience by navigating through the test environment to better understand its structure, functionality, and complexity. This helped establish the scope of the project, uncover hidden screens and edge cases, and identify gaps in my understanding of the current experience. It also provided a visual reference for communicating the complexity and scale of the work to stakeholders.
Throughout this process, I documented usability concerns, potential opportunities for improvement, and outstanding questions around functionality and resident behavior. To further validate the architecture, I plan to collaborate with QA and the Director of Home Technology Product, as well as review FullStory sessions to identify additional use cases and edge cases that may have been overlooked.
UI Redesign & UX Improvements
With the initial scope focused on visual consistency, I began redesigning the interface to align with the existing Home+ design system while maintaining much of the underlying functionality.
The current redesign covers nearly the entire mapped experience, introducing updated UI components, interaction states, and targeted UX improvements. Along the way, I've identified opportunities to simplify or remove certain features, reconsider the placement of others, and explore alternative interactions.
Several areas remain under evaluation, particularly where resident usage, existing functionality, or technical constraints are not yet fully understood. These findings will help inform future design decisions as I continue collaborating with stakeholders and Rently.
Competitor Research
To inform future UX improvements, I've begun gathering screen recordings of other smart home experiences to better understand how different platforms approach device controls, navigation, and interactions. These references will support a more comprehensive competitive analysis as the project progresses, helping identify opportunities to challenge existing patterns and explore alternative solutions.
Looking Ahead 🔭
As this project continues, my focus will be on validating outstanding assumptions, conducting competitive research to challenge existing UX patterns, better understanding resident behavior, and collaborating with stakeholders to determine which improvements are both valuable and technically feasible.
The goal is to move beyond visual consistency toward a more intuitive, efficient Smart Home experience informed by research, resident needs, and the capabilities of the underlying technology.